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 The CITQ’s dean of classifications, Diane Racine, is retiring after more than 20 years of service to the CITQ. Diane actively collaborated in the creation of the CITQ and she was part of the first classification tour of the official program launched in 2001. |
| Throughout all her years at the CITQ, she has travelled across Quebec from border to border and classified all types of establishments, from cottages in the woods to large urban hotels, with the same professionalism and enthusiasm. | |
The entire CITQ team wishes this outstanding classification ambassador a happy retirement and extends their warmest thanks for her significant contribution to the success of the CITQ.  |
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| It is with great pleasure, and on behalf of the entire CITQ team, that I wish you all the best of holidays and a happy and prosperous new year.
I also want to take this opportunity to thank you for your collaboration throughout this past year. In 2019, the CITQ received a record influx of certification requests while our classification team processed and made more than 4,000 visits to establishments across Quebec. To accomplish such a task while ensuring effective management of our resources was a major challenge that we would not have been able to face without everyone’s support. We will also need this support in 2020 as there are still many challenges that await. In addition to our regular activities, we must also ensure the management of the regulatory changes described in this newsletter and that will come into effect on May 1st. We will also continue updating the classification criteria of the Bed and Breakfast category that we started a couple of weeks ago with surveys sent to the operators in this category. Finally, I cannot end this brief overview without mentioning the retirement of our dean of classifications, Diane Racine, who has provided 20 years of excellent and loyal service to the CITQ. Diane was present during the beginnings of the CITQ and her devotion to the Corporation is unfailing. Some would say that Diane had CITQ tattooed over her heart, which gave her the nickname of Madame CITQ in the region of the Laurentians, where she lives. On behalf of the entire team, I want to thank you from the bottom of my heart and wish you a happy and active, well-deserved retirement.  Jocelyn Dessureault |
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| Are the new elements, that do not appear in the classification guides, taken into account during the evaluation of an establishment? |
| YES The CITQ applies a principle of equivalence when a new element appears on the market. Here are a few examples of materials that are not in the guides but are taken into account by the classifiers: • Dekton (as a covering for bathroom and dining area counters) • Russian plywood (as a covering for cabinets or furniture) • Vinyl flooring with cork or rubber underlay • Virtual reception (with electronic tablets) • Robot for room service The CITQ classifiers receive ongoing training. They visit manufacturers of industrial materials and products and attend seminars of all types of specialists. These are only a few of the means used to ensure that classifiers are aware of the latest technologies. |
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| Cyber Attack and Identity Theft Insurance: In my last article, I touched on the subject of insurance against the risk of cyber attacks. With the rising number of these events, it is important to tackle the subject in a little more depth, while keeping things comprehensible for the reader. Firstly, we must distinguish between the two products by mentioning that one is intended for companies and the other one for individuals. Cyber Attack Insurance: Companies that are victim of “piracy, theft of data or ransom requests” could experience significant internal financial loss in addition to facing obligations regarding the information of their potentially affected customers. This coverage is intended to provide a company with an amount of insurance as determined by the latter and a broker. It is easy to get a small insurance policy with limits of $50,000 or $100,000. Other, more elaborate policies, can cover ransom requests for when computer hackers “freeze” a company’s systems. In this respect, insurers specializing in cyber attacks can help customers in their process of getting their operations, sales or online reservations running again. The fact that computerized systems contain customer information is sufficient to justify a cyber attack policy with rates based on the risk you represent and the amount of coverage requested. Identity Theft Insurance: With coverage being included in the home insurance, it will provide all persons insured under the contract an amount to cover costs incurred by identity theft. Coverage amounts will depend on the insurer as well as the insurance limit and the costs that are generally quite low, so it is preferable to consult with a broker. You could be a victim one day and it could happen anytime. Jean-François Trudel, Vice-President of Operations 514 382-6560 ou 1 855 855-9757  |
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1010 De Sérigny, Suite 810 Longueuil (Quebec) J4K 5G7 450 679-3737 | 1 866 499-0550 | Fax : 450 679-1489 info@citq.qc.ca |
| LEGAL DEPOSIT LIBRARY AND ARCHIVES CANADA, 2019 BIBLIOTHÈQUE ET ARCHIVES NATIONALES DU QUÉBEC, 2019 ISSN-1710-2405 (PRINTED) ISSN-1715-2496 (ONLINE) |
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