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Our Mission

To provide classification, certification and standardization services for goods and services on behalf of public- and private-sector customers, so as to enhance the goods and services concerned and keep consumers well informed. To set the standard for classification and certification services, in Quebec and elsewhere.

Policy
Last update: May 4, 2021

Home
The CITQ
• Board of Directors
• The Team
• The Members
• Careers/a>

• Contact Us
Classification Program
• Legal Provisions
• The CITQ's Mandate
• Establishment classes handled by the CITQ
• Establishment certified by the CITQ
• Star-Based Classification Objectives
• Specific Evaluation Grids
• How are establishments classified?
Obtain A Classification Certificate
• Opening a file
• Visit the establishment
• Getting a certificate
• Contesting your classification
• Requesting an interim visit
• Annual Certification Fees
Obtain a certificate for a principal residence
• Opening A File
• Getting A Certificate
• Annual Certification Fees
Classification Signs
Statistics
Services
• Telephone information service
• Detailed letters
• Planning service
• Interim Visit
• Online Payment
• Online application for a classification certificate
• Online form for cease of activities
• Consumer complaints
Publications
• Classification guides
• Annual reports
• Info CITQ newsletter
• Pamphlets
• Rating criteria
• Classification Guide For Hotel Establishments
• Classification Guide For Tourist Homes
• Standard Lease Agreement
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