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Our Mission

To provide classification, certification and standardization services for goods and services on behalf of public- and private-sector customers, so as to enhance the goods and services concerned and keep consumers well informed. To set the standard for classification and certification services, in Quebec and elsewhere.

Policy
Last update: October 1st, 2020

Home
The CITQ
• Board of Directors
• The Team
• Members
• Careers/a>

• Contact Us
Obtain A Classification
• Opening a file
• Visit the establishment
• Getting a certificate
• Contesting your classification
• Requesting an interim visit
• Classification annual fees
Why a classification
• Why a classification program?
• The CITQ's mandate
• Establishment classes handled by the CITQ
• Specific evaluation grids
• How are establishments classified?
Classification Signs
Statistics
Services
• Telephone information service
• Detailed letters
• Planning service
• Interim Visit
• Online Payment
• Opening a file
• Online File Closure
• Consumer complaints
Publications
• Classification guides
• Annual reports
• Info CITQ newsletter
• Pamphlets
• Rating criteria
• Classification Guide For Hotel Establishments
• Classification Guide For Tourist Homes
• Standard Lease Agreement
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