The CITQ helps handle complaints by guests who are dissatisfied with their experience at a Quebec tourist accommodation establishment. The procedure is as follows:

The complaint may be made by telephone, e-mail, mail or fax to the ministère du Tourisme.

The complaint is then forwarded to the Alliance de l’industrie touristique du Québec (AITQ), which the Ministère du Tourisme has tasked with handling complaints.

The AITQ follows up with the complainant, the establishment in question and the CITQ, if the complaint concerns elements covered by classification criteria.

The CITQ notifies the operator that the elements of the complaint concerning classification criteria will be taken into account for the next classification visit.