Many operators ask the CITQ for help in improving borderline results, winning back a star or sun they have lost or simply consolidating their classification results.

The first form of assistance offered is to send them a letter detailing all the criteria on which they fell short of their target score. These criteria are presented in order of importance, helping the operator to identify what efforts would be most worthwhile.

These letters are a starting point for discussions with the CITQ concerning the improvements most likely to help operators reach the classification level they are seeking. This is why the CITQ suggests that operators who ask for a detailed letter then take the next step, of using our planning service to better target their investments to obtain the desired possible classification results.

For more information on this service, see the « Planning service page ».

Our Mission

To provide classification, certification and standardization services for goods and services on behalf of public- and private-sector customers, so as to enhance the goods and services concerned and keep consumers well informed. To set the standard for classification and certification services, in Quebec and elsewhere.

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