How are establishments classified?

The classifier visits the establishment and, using hundreds of strict and objective criteria, rates:

the quality of physical facilities (bedroom, bathroom, common areas, outside, etc.);

its appearance;

its cleanliness.

The classifier also looks at:

services offered;

certain environmental considerations.

The classification is the weighted sum of the results for each section of the evaluation. Each section has a different impact on the overall result, and the classification level obtained in a given section can differ from that obtained in the overall result.

The quality of service delivery by the staff of the establishment is not evaluated by the CITQ. This part of the work customer service has more to do with a quality control program.

See the classification guides for the different classes for details on all the criteria applied by the CITQ’s classifiers.

Our Mission

To provide classification, certification and standardization services for goods and services on behalf of public- and private-sector customers, so as to enhance the goods and services concerned and keep consumers well informed. To set the standard for classification and certification services, in Quebec and elsewhere.

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