How are establishments classified?
The classifier visits the establishment and, using hundreds of strict and objective criteria, rates:
the quality of physical facilities (bedroom, bathroom, common areas, outside, etc.);
The classifier also looks at:
certain environmental considerations.
The classification is the weighted sum of the results for each section of the evaluation. Each section has a different impact on the overall result, and the classification level obtained in a given section can differ from that obtained in the overall result.
The quality of service delivery by the staff of the establishment is not evaluated by the CITQ. This part of the work customer service has more to do with a quality control program.
See the classification guides for the different classes for details on all the criteria applied by the CITQ’s classifiers.